Transfert call

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Transfert call

Postby TONI1992 » Fri Oct 27, 2017 1:22 pm

hi, i have the following situation here:
i have a call center with 10 seats am let`s say that i have a outbound campain for those 10 seats.
1. vicidial starts to call number from database.
2. if a call is answered it is passed to one of my agents.
3. the agent ask the customer if he wants detail about certain product.
3.1 if the answer is yes my agent have to transfer the call and the data afferent (first name, last name.....) to a person from the sales dept witch is not here (it will logon remotely)

i tried with call transfer from the agent interface but i cant transfer the datas too.

help please?
Posts: 3
Joined: Tue Sep 05, 2017 8:46 am

Re: Transfert call

Postby mflorell » Fri Oct 27, 2017 4:31 pm

Use the LOCAL CLOSER transfer option going to an in-group.

Have you read the Vicidial Manager Manual and the Vicidial Agent Manual?
Site Admin
Posts: 17040
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 9 guests