ASR and ACD from Vicidial

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ASR and ACD from Vicidial

Postby elyc1990 » Fri Nov 10, 2017 2:32 am

Hi!

We are planning to switch telco for some of our routes. May I know how can we get our daily ASR/ACD from Vicidial/Asterisk?

We are running the following version of Vicidial

VERSION: 2.14-636a
BUILD: 171011-1450

Thanks in advanced!
elyc1990
 
Posts: 26
Joined: Fri Dec 16, 2016 5:35 am

Re: ASR and ACD from Vicidial

Postby blackbird2306 » Fri Nov 10, 2017 8:05 am

Take a look at
Outbound Calling Report

Average Call Duration would be:
---------- TOTALS
Total Calls placed from this Campaign: XXXX
Average Call Length for all Calls in seconds: 16.62


and for ASR calculation it is in this example here:
100 % - 61.82 % = 38.18 % ASR rate
---------- NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer: 10000 61.82%
Total auto NA calls -system-set : 10000
Total manual NA calls -agent-set : 0
Average Call Length for NA Calls in seconds : 0


But remember these values are not 100 % reliable (but almost)
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: ASR and ACD from Vicidial

Postby elyc1990 » Fri Nov 10, 2017 10:59 pm

That’s helpful, thanks!!
elyc1990
 
Posts: 26
Joined: Fri Dec 16, 2016 5:35 am


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