INbound and Outbound calls go into same agent same time

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INbound and Outbound calls go into same agent same time

Postby macaruchi » Wed Nov 15, 2017 5:08 pm

Hi!
I have one campaing dialing manual and blended sometimes the same agent receive an inbound call when it is in outbound call

Any cluees where can I start to solve this issue ?

Thks
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Re: INbound and Outbound calls go into same agent same time

Postby mflorell » Wed Nov 15, 2017 8:37 pm

vicidial.php version and build?
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Re: INbound and Outbound calls go into same agent same time

Postby macaruchi » Wed Nov 15, 2017 10:29 pm

VERSION: 2.12-565a
BUILD: 160827-0917

Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
32GB ram
8 core
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Re: INbound and Outbound calls go into same agent same time

Postby mflorell » Thu Nov 16, 2017 6:10 am

I would suggest upgrading to the latest svn/trunk. We have made a lot of changes to help prevent this issue earlier this year.
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Re: INbound and Outbound calls go into same agent same time

Postby macaruchi » Mon Nov 27, 2017 6:10 pm

I updated my vicidial but I am getting 2 calls at same time yet.
This happens when I take call MAN_INBOUND. I am gonna test in predictive mode

Any ideas to avoid this ?

VERSION: 2.14-640a
BUILD: 171114-1100
Version: 2.14b0.5
SVN Version: 2858
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Re: INbound and Outbound calls go into same agent same time

Postby mflorell » Mon Nov 27, 2017 8:14 pm

Turn on Agent Screen Debug Logging in System Settings, then you'll be able to see everything that is going on with the agent screen when this happens.

How frequently is this happening?
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