vicidial.org

VERSION: 2.13-576a BUILD: 161126-2138 | asterisk 1.4.27.1|single server |Centos6.0 |One Digium card | No cluster

Hi,
i have upgraded my platform to VERSION: 2.13-576a BUILD: 161126-2138 as i am facing some reporting issues in the older version(i.e. 2.6 version)

Below is my Query when i am comparing Inbound Summary Hourly Report and Agent Performance Report

Inbound Summary Hourly report
Total Answered Calls -2381
Total Tallk time - 74:01:55
Avg Talk Time - 0:01:52

Agent Performace Report
Total Answered Calls - 2381
TALK - 65:07:08
TALK AVG- 1:38
CUSTOMER -64:39:47
CUSTAVG - 1:38

So ,my query is why there is difference between Talk time in Inbound Summary houry report and Agent Performance report.
Even though info is being pulled from 2 different tables[vicidial_closer_log and vicidial_agent_log], once the customer hangups the call in the asterisk , info will be passed to agent screen immediately and vice versa.
So theoretically, both the reports should have same talk time approximately. But there is a differene of 10 Hrs for a little amount of calls i.e. 2.3K

Please advice.

Regards,
Chak

Those are two different reports that use two different logs(which measure two different things), so it's not surprising that the numbers don't match up.

Also, I would encourage you to upgrade your system to the latest svn/trunk revision since we have made many logging fixes in the last year.