Agents Hear a lot rings along with live customers...

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Agents Hear a lot rings along with live customers...

Postby TheOreTech » Mon Nov 20, 2017 12:59 pm

HI: We use VICIdial for telemarketing purposes.
It was working fine until 23rd OCt when suddenly agents started hearing rings/bells instead of live calls (almost 50% of the calls).

We tried finding the issue inhouse, VoIP company also investigated if it was FAS but they reject calls on 503 but agent hear rings. See teh sample below:
https://vocaroo.com/i/s1MO3wirvQtn
https://vocaroo.com/i/s1kHBQ96q0rG
https://vocaroo.com/i/s1NSkMBh23K7

We are using:
VERSION: 2.12-564a
BUILD: 160809-1339
© 2016 ViciDial Group
TheOreTech
 
Posts: 2
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Re: Agents Hear a lot rings along with live customers...

Postby blackbird2306 » Mon Nov 20, 2017 6:08 pm

Please try another carrier. In most cases it's a carrier issue.

Additionally look here:
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=33659
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 81
Joined: Mon Jun 23, 2014 5:31 pm

Re: Agents Hear a lot rings along with live customers...

Postby TheOreTech » Tue Nov 21, 2017 12:22 pm

blackbird2306 wrote:Please try another carrier. In most cases it's a carrier issue.

Additionally look here:
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=33659


thnx
TheOreTech
 
Posts: 2
Joined: Fri Nov 17, 2017 5:38 pm


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