vicidial.org

HI: We use VICIdial for telemarketing purposes.
It was working fine until 23rd OCt when suddenly agents started hearing rings/bells instead of live calls (almost 50% of the calls).

We tried finding the issue inhouse, VoIP company also investigated if it was FAS but they reject calls on 503 but agent hear rings. See teh sample below:
https://vocaroo.com/i/s1MO3wirvQtn
https://vocaroo.com/i/s1kHBQ96q0rG
https://vocaroo.com/i/s1NSkMBh23K7

We are using:
VERSION: 2.12-564a
BUILD: 160809-1339
© 2016 ViciDial Group

Please try another carrier. In most cases it's a carrier issue.

Additionally look here:
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=33659

blackbird2306 wrote:Please try another carrier. In most cases it's a carrier issue.

Additionally look here:
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=33659

thnx

If you see that the call was picked up and the ringing recording you heard is playing then its 100% FAS. Report it to your carrier or better yet get a new one.