Multiple Call Dispositions Requirements

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Multiple Call Dispositions Requirements

Postby ZeeTech » Fri Dec 15, 2017 10:04 am

We have requirement to select multiple call disposition, can we manage it in vici?

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Re: Multiple Call Dispositions Requirements

Postby blackbird2306 » Fri Dec 15, 2017 10:48 am

Do you mean you want to select e.g. 2 statuses for one lead at the same time? Something like "SALE" and "XFER" at disposition screen? It's not clear for me what you mean.
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Re: Multiple Call Dispositions Requirements

Postby ZeeTech » Thu Dec 28, 2017 7:52 am

Yes, our call flow requires that agent select multiple call disposition code, like "Sales" & "Follow-up" etc
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Re: Multiple Call Dispositions Requirements

Postby mflorell » Thu Dec 28, 2017 8:03 am

We have had clients do this using external systems, then just choosing the one main disposition to stay within the VICIdial system. But VICIdial only has space for one status per call entry and only one current status per lead.
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Re: Multiple Call Dispositions Requirements

Postby blackbird2306 » Thu Jan 04, 2018 10:08 am

Another way around this is defining your own special statuses for all logical combinations you need like for example:
The Status must be 1-6 characters in length, the description must be 2-30 characters in length

Status: SALEXF
DESCRIPTION: Sale + Call Transferred
or
Status: SALEFO
DESCRIPTION: Sale + Follow-up

and so on...
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