On-hook Agent Blind Transfer issue

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

On-hook Agent Blind Transfer issue

Postby krishnakeshwar » Thu Jan 18, 2018 2:21 am

Hi Team,

Greetings.

We are facing issue while transferring call through blind transfer from agent1 to agent2. only softphone ringing on agent2, call not landing on agent desk. Both Agent is using on-hook mode.
"Dial With Customer" is working perfectly without any issue.


Below is my Vicidial Details :

VERSION: 2.12-502a
BUILD: 150728-1048
OS : CentOS 6

Many thanks
krishnakeshwar
 
Posts: 52
Joined: Wed Jun 29, 2011 6:50 am

Re: On-hook Agent Blind Transfer issue

Postby mflorell » Thu Jan 18, 2018 5:27 am

Please provide step-by-step instructions for exactly how these agents are receiving calls and how you are attempting to perform these transfers.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 53 guests