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Fundraising Call Center

I'm testing survey campaigns, and i'm getting a lot of call backs to my did off of caller id. I want agents to speak to prospects after they have pressed 1. Can i direct incoming did calls to a survey method, operating like an outbound survey campaign, where they are played the 1st recording and dtmf to opt in or opt out, and only after opting in, the call transfers to a live agent?

Looking at my ingroup, it looks like I can accomplish this partly using these settings:

Welcome Message Filename
Play Welcome Message

So, I could add a message here, and if they dont hang up after listening to the message, that might work sort of like opting in?


John M

Route your inbound calls to a Call Menu. That's exactly what it's for. The call menu can then route the calls to the appropriate ingroup which will have the agents in it based on the choice of the caller.

Thank you William!