Page 1 of 1
Inbound call should be land on ip phone instead of web clien
Posted:
Thu Apr 19, 2018 12:18 pmby rajnishs91
Dear All,
I have made IVR using vicidial(vicibox8). But i want incoming calls for option 1 press should be land on ip phone (Hard Phone) instead of web client . Basically i want to know logic for landing incoming calls should be land on hardphone (IP-phone )
Thanks
Rajnish kumar
Re: Inbound call should be land on ip phone instead of web c
Posted:
Sun Apr 22, 2018 11:26 pmby kalaula2
Im not sure if this help.
This on your nameofcampaign.conf
exten => DIDTOSENDCALL (ext8001 & SIP,ext8002 & SIP)
I have done something like that before
please correct me if im wrong. Thank you ang have a wonderful day
Re: Inbound call should be land on ip phone instead of web c
Posted:
Mon Apr 23, 2018 12:17 amby rajnishs91
Thank you for your response. I got this thing working through Remote agent in vicidial
Re: Inbound call should be land on ip phone instead of web c
Posted:
Mon Apr 23, 2018 2:38 amby kalaula2
Glad to hear that. Btw, are the calls passed directly on thd phone still logged properly? On my example above, it dsnt show any records on the reporting.
Re: Inbound call should be land on ip phone instead of web c
Posted:
Mon Apr 23, 2018 12:40 pmby williamconley
kalaula2 wrote:Glad to hear that. Btw, are the calls passed directly on thd phone still logged properly? On my example above, it dsnt show any records on the reporting.
If you pass the call from a DID to an Ingroup and then use a Remote Agent (logged in to a campaign and allowed for that ingroup) to catch the call, you get logging.
Re: Inbound call should be land on ip phone instead of web c
Posted:
Sat Apr 28, 2018 7:24 amby rajnishs91
kalaula2 wrote:Im not sure if this help.
This on your nameofcampaign.conf
exten => DIDTOSENDCALL (ext8001 & SIP,ext8002 & SIP)
I have done something like that before
please correct me if im wrong. Thank you ang have a wonderful day
Where is this file located ?