Feature "Agent Time" on Agent Screen (Resolved)
Posted: Thu Apr 19, 2018 12:40 pmHi,
This is a great feature. I don't know if it's new or if I just noticed. You can click on Agent Time to the left of Manual Dial on the vicidial tab of the agent screen, and it gives you time waiting, time on call, time on disp, and time on pause. It's a nice compact view of an agents work that day that isn't that easy to see on the user stats info. The only thing is when you use Show Dialable Leads, the Agent Time is at the same place on the screen, and it makes it hard to see dialable leads left. Could you guys move Agent Time to the right of View Call Log maybe, so it won't be at the same place on the screen as dialable leads.
Thank you again gentlemen for the work you do.
Vicidial rules))))
John Merritt
This is a great feature. I don't know if it's new or if I just noticed. You can click on Agent Time to the left of Manual Dial on the vicidial tab of the agent screen, and it gives you time waiting, time on call, time on disp, and time on pause. It's a nice compact view of an agents work that day that isn't that easy to see on the user stats info. The only thing is when you use Show Dialable Leads, the Agent Time is at the same place on the screen, and it makes it hard to see dialable leads left. Could you guys move Agent Time to the right of View Call Log maybe, so it won't be at the same place on the screen as dialable leads.
Thank you again gentlemen for the work you do.
Vicidial rules))))
John Merritt