Post call survey, should initiate after the call.

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Post call survey, should initiate after the call.

Postby ZeeTech » Tue May 29, 2018 2:48 pm

Hi, I want to implement following call flow, please help.

Inbound Call landing to IVR with following options.

Option1 (Press 1 if you want to participate in survey after the call) -> Transfer call to queue & connect with agent -> end call -> --- initiate call back to customer -> IVR (survey IVR) – captured input – end call
Option2 (Press 2 to directly to connect with agent) -> transfer call to Queue -> end call

-------
VERSION: 2.12-541a BUILD: 160306-1053 DB Schema Version: 1455
Asterisk 1.8.23.0-vici, libpri-1.4.15 with DAHDI Version: 2.11
Dell R720 – No additional hardware.
ZeeTech
 
Posts: 68
Joined: Sun Apr 04, 2010 5:45 am

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 10 guests