vicidial.org

Hi, I want to implement following call flow, please help.

Inbound Call landing to IVR with following options.

Option1 (Press 1 if you want to participate in survey after the call) -> Transfer call to queue & connect with agent -> end call -> --- initiate call back to customer -> IVR (survey IVR) – captured input – end call
Option2 (Press 2 to directly to connect with agent) -> transfer call to Queue -> end call

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VERSION: 2.12-541a BUILD: 160306-1053 DB Schema Version: 1455
Asterisk 1.8.23.0-vici, libpri-1.4.15 with DAHDI Version: 2.11
Dell R720 – No additional hardware.

use an agi script to create a callback entry for this lead, then you'll need a filter in the callback campaign to avoid calling anyone who still has a live call.