call duration

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call duration

Postby ed123 » Fri Jun 08, 2018 3:55 am

Hi,

I have noticed that most of the call duration log like an epoch every time we dial the alt number. Sample below. Did anyone experienced like this before?



length_in_sec: 1525894572
alt_dial: ALT



VERSION: 2.14-617a
BUILD: 170529-2320
© 2017 ViciDial Group
scratch installed
Centos 7
no hardware/other application
ed123
 
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Re: call duration

Postby ed123 » Fri Jun 08, 2018 4:03 am

But under the AGENT ACTIVITY FOR THIS TIME PERIOD of the agent, the call duration is correct. When I use the "Export Calls Report" and "Export Leads Report" the duration is the wrong one.

Is there any option were I can extract the report same call duration with "AGENT ACTIVITY FOR THIS TIME PERIOD"?
ed123
 
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Re: call duration

Postby mflorell » Fri Jun 08, 2018 6:14 am

That's usually caused by a configuration error, like a missing 'h' exten in the dialplan somewhere.

The agent activity you mentioned is tied to the agent and is stored in the vicidial_agent_log and is not used by the export reports.

Also, I would recommend upgrading to a more recent svn/trunk revision, we have fixed quite a few bugs in the last years.
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Re: call duration

Postby ed123 » Fri Jun 08, 2018 11:22 am

Hi,

Here is my dialplan.

exten => _91X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91X.,n,Dial(SIP/${EXTEN:1}@voip,60,tToR)
exten => _91X.,n,Hangup
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