On demand issue on call recordings

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On demand issue on call recordings

Postby irodel_ini » Tue Jul 10, 2018 4:20 pm

Hi,

Do you have idea why the on demand call recording on campaign is not working for us? it should always be recording, and then agent should be able to pause it and then automatically on the next call should again start to record.

Thank you

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Re: On demand issue on call recordings

Postby omarrodriguezt » Tue Feb 19, 2019 10:38 am

As far as I know on demand , should never be recording, only when the agent "DEMAND" meaning that agent must press a button
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Re: On demand issue on call recordings

Postby dspaan » Tue Feb 19, 2019 2:33 pm

You should use the multirecording.php script for this.
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Re: On demand issue on call recordings

Postby williamconley » Sun Feb 24, 2019 11:30 am

omarrodriguezt wrote:As far as I know on demand , should never be recording, only when the agent "DEMAND" meaning that agent must press a button

Omar is perfectly correct. 8-)

Campaign Recording -This menu allows you to choose what level of recording is allowed on this campaign.
NEVER will disable recording on the client.
ONDEMAND is the default and allows the agent to start and stop recording as needed.
ALLCALLS will start recording on the client whenever a call is sent to an agent.
ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording.

ONDEMAND, then, ONLY records if (and when) the agent pushes record. AllCalls will allow the agent to stop. AllForce will NOT allow the agent to stop.
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