vicidial.org

Hi,

Do you have idea why the on demand call recording on campaign is not working for us? it should always be recording, and then agent should be able to pause it and then automatically on the next call should again start to record.

Thank you

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici

As far as I know on demand , should never be recording, only when the agent "DEMAND" meaning that agent must press a button

You should use the multirecording.php script for this.

omarrodriguezt wrote:As far as I know on demand , should never be recording, only when the agent "DEMAND" meaning that agent must press a button

Omar is perfectly correct.

Campaign Recording -This menu allows you to choose what level of recording is allowed on this campaign.
NEVER will disable recording on the client.
ONDEMAND is the default and allows the agent to start and stop recording as needed.
ALLCALLS will start recording on the client whenever a call is sent to an agent.
ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording.

ONDEMAND, then, ONLY records if (and when) the agent pushes record. AllCalls will allow the agent to stop. AllForce will NOT allow the agent to stop.