Dead Call keep recording

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Dead Call keep recording

Postby sohaib » Mon Aug 06, 2018 8:18 am

hi,

I am facing issue on call recording, when we make or receive calls, it start call recording, but when customer hangup the call, and agent does not hangup, (means agent is on Dead Call) the recording channel keeps up and calls get continuously recorded. I want to hangup right after when customer hangup the call, how I can achieve this?


VERSION: 2.14-669a
BUILD: 180411-1647
© 2018 ViciDial Group
ubuntu 14
asterisk 1.8
sohaib
 
Posts: 57
Joined: Wed Feb 23, 2011 3:59 pm

Re: Dead Call keep recording

Postby mflorell » Mon Aug 06, 2018 9:16 am

That is not currently a feature.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Dead Call keep recording

Postby sohaib » Mon Aug 06, 2018 9:48 am

is there any workaround to achive this?
sohaib
 
Posts: 57
Joined: Wed Feb 23, 2011 3:59 pm

Re: Dead Call keep recording

Postby blackbird2306 » Mon Aug 06, 2018 10:28 am

Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 409
Joined: Mon Jun 23, 2014 5:31 pm

Re: Dead Call keep recording

Postby mflorell » Mon Aug 06, 2018 11:32 am

You could also use the Campaign setting for Dead Call Max Seconds, to force the agent to hangup after X seconds in a DEAD call.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Dead Call keep recording

Postby sohaib » Tue Aug 07, 2018 4:40 am

it actually disposed the call as well. agent wants to select disposition by themselves.
sohaib
 
Posts: 57
Joined: Wed Feb 23, 2011 3:59 pm

Re: Dead Call keep recording

Postby blackbird2306 » Tue Aug 07, 2018 7:25 am

agent wants to select disposition by themselves.

But there is also a "Dead Call to Dispo Only" option you can enable or you follow my solution from my previous post.
Dead Call to Dispo Only
If Dead Call Max Seconds is set greater than 0, this option can be enabled if you want to send the agent to the dispo screen after a dead call without automatically dispositioning it. Default is DISABLED.
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 409
Joined: Mon Jun 23, 2014 5:31 pm


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 64 guests