campaign recording not capturing park call

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campaign recording not capturing park call

Postby richmac2018 » Tue Aug 14, 2018 2:07 am

Hi Sir Matt,

Is it normal that it won't capture the park call music in campaign recording? I tried already the allcalls and allforce settings but it seems its not capturing. But in DID recording it captures the recording from start to end including park call music.

Is it possible to capture also the park call music in campaign recordings?


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Re: campaign recording not capturing park call

Postby mflorell » Tue Aug 14, 2018 5:05 am

Correct, the "campaign" recordings are the recordings of the agent, not the customer. The customer's park music is not recorded on them because they are agent-based.
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Re: campaign recording not capturing park call

Postby richmac2018 » Thu Aug 16, 2018 5:11 am

Hi Sir Matt,

Thank you on this reply, But is it possible we can have the campaign recording complete theysame as DID recordings?
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Re: campaign recording not capturing park call

Postby mflorell » Thu Aug 16, 2018 8:19 am

No, those are two completely different recording methods launched in completely different ways, they are not interchangeable.
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Re: campaign recording not capturing park call

Postby williamconley » Thu Aug 16, 2018 3:33 pm

richmac2018 wrote:Hi Sir Matt,

Thank you on this reply, But is it possible we can have the campaign recording complete theysame as DID recordings?

Not within Vicidial. It would require customization of the system.
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Re: campaign recording not capturing park call

Postby richmac2018 » Thu Aug 16, 2018 9:51 pm

I see, alright thanks for the info Sir williamconley and Sir Matt.
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