I'm using ViciBox 8.1.2 with VERSION: 2.14-770a BUILD: 200922-0924 on a VM.
I need to dial customers with more than 3 contact phone numbers and assign calls to specific agents (Owner Only Dialing).
I found that MULTI-LEAD is a good choice for managing multiple phone numbers per contact, but it only works in RATIO and ADAPT methods. Also it takes away the OWNER field for the telephone type value.
The other option would be to use EXTENDED (which I can't find much documentation on the manager manual) but it also only works for RATIO and ADAPT (or am I wrong?).
Which would be the way to go to accomplish this?
I don't mind using either manual or auto (of course auto is preferred).
Thanks in advance!