Dead Call

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Dead Call

Postby Joss2103 » Mon Jan 25, 2021 7:07 pm

Good day!

Excuse me, I am setting up a predictive campaign so that when a customer hangs up the call after five seconds he hangs up on the agent's side, qualifies himself with the same estus and goes to the next call, I activated the Dead Call setting and What is happening is that before the next call is passed, the session is paused and it must be activated so that the call reaches the agent, do you know what I should do so that the agent's session is no longer paused?

Thank you!
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: Dead Call

Postby carpenox » Tue Jan 26, 2021 2:38 pm

Im not sure if there is a default setting for this, but i believe you can achieve this with the agent api but that would only work on one user:

http://server/agc/api.php?source=test&u ... lue=RESUME
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Dead Call

Postby striker » Tue Jan 26, 2021 10:39 pm

check whether you have activated the Agent Pause After Each Call under campaign..
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
Joined: Sun Jun 06, 2010 10:25 am

Re: Dead Call

Postby carpenox » Wed Jan 27, 2021 8:52 am

actually striker, I believe using the deadcall function automatically puts it into pause, regardless of pause after call if im not mistaken
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Dead Call

Postby striker » Wed Jan 27, 2021 11:49 pm

@carpenox yes you are right
Dead Call Max Seconds:
If this is set to greater than 0, after a customer hangs up and the agent has not clicked on the Hangup Customer button in this number of seconds, the call will automatically be hung up, the status below will be set and the agent will be paused. Default is 0 for disabled.
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
striker
 
Posts: 962
Joined: Sun Jun 06, 2010 10:25 am

Re: Dead Call

Postby Joss2103 » Thu Jan 28, 2021 3:27 pm

So the agent session will always be paused? :o
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: Dead Call

Postby carpenox » Thu Jan 28, 2021 11:01 pm

From dead call yes but then you could send to dispo and from there logged out after too long of not unpause
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Dead Call

Postby Joss2103 » Fri Jan 29, 2021 2:33 pm

And they do not know if there is any configuration that allows me to do what I need, which is to end a call in predictive, once the client hangs up on the agent's screen, he also hangs up, qualifies himself with the same status and immediately the next call arrives ?
Joss2103
 
Posts: 99
Joined: Wed Jul 22, 2020 3:20 pm

Re: Dead Call

Postby carpenox » Fri Jan 29, 2021 5:46 pm

why isnt the agent just marking the call with a disposition and waiting for next call? I dont understand why you would not have an agent interaction once the call has been hungup on customer side
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 58 guests