vicidial.org

Hello,

Wondering if VICIDIAL can be used to make automated calls to a list of people with pre-recorded messages or even better with text-to-speech messages that are personalized with columns values from a DB.

Thanks

Yes, VICIDIAL can do auto-message list dialing.

As for text-to-speech, I don't know of anyone that has done that, but it should be possible.

How do you do that ? Thanks for helping

There is a long and drawn-out tutorial for how to do it in the VICIDIAL Manager manual on eflo.net. You must have Asterisk and VICIDIAL fully functional to be able to do auto-dial-message campaigns.

We're currently using old Spitfire to generate leads by:

1. Calling a list
2. Play a message, followed by "press 1 for more info, press 2 to be removed"
3. If they press 2, their number is marked in the db and system hangs them up.
4. If they press 1, we play another message and asks them to record their name, number and best time to call.
5. Profit!

After reading through the manuals, I don't easily see a way to do 3-4 with vicidial.

Does anyone have any insight on how we can do that with vicidial, and if not, know of another open src software that uses asterisk that can?[/list]

We have done something like that as a survey before with VICIDIAL. Take a look at the agi-VDADtransferSURVEY.agi script or the agi-VDADautoREMINDER.agi script. They were both designed for auto-dial-message campaigns and can be adapted to do exactly what you are trying to do.

These scripts are not plug-and-play. You will have to manually record prompts and change a couple variables in the code to get them to do exactly what you want.