Agent Released Calls

[kenneth]

Hello,

Can somebody help me identify what are those Agent Released Calls?
Does this mean human answers? and If so, Voicemail is included?

Thanks!

[carpenox]

Where do u see it

[kenneth]

Thanks Carpenox.

I can see that on the Team Performance Detail Report. But i see it now that it include the CB No Answer and Voicemail which, they are not Human Answered Calls.

If there is any input, it is highly appreciated.

Thanks guys. Yodaman!

[carpenox]

I do not see that stat on the team performance detail report.....