Why Vicidial are dialing on other inactive lead list

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Why Vicidial are dialing on other inactive lead list

Postby kenneth » Mon Nov 01, 2021 2:45 pm

Hi Guys,

I have activated only 1 lead list, unfortunately, there were leads being dialed on the inactive leads list.
why the vicidial is behaving that way?

I have extracted the data on the Campaign Outbound Status List and specified a time.


Thanks!
kenneth
 
Posts: 38
Joined: Sat May 10, 2014 9:59 am

Re: Why Vicidial are dialing on other inactive lead list

Postby carpenox » Mon Nov 01, 2021 9:46 pm

are you sure you didnt have dupes in both lists?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Re: Why Vicidial are dialing on other inactive lead list

Postby kenneth » Wed Nov 03, 2021 7:33 am

Thanks for the response, we do have dup check prior uploading to the lead list.
kenneth
 
Posts: 38
Joined: Sat May 10, 2014 9:59 am

Re: Why Vicidial are dialing on other inactive lead list

Postby carpenox » Wed Nov 03, 2021 11:01 pm

maybe the leads were still in the hopper after you put it inactive? it makes no sense
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Re: Why Vicidial are dialing on other inactive lead list

Postby kenneth » Fri Nov 05, 2021 2:08 pm

Hi Carpenox_3,

i think that the list had been activated and now we are okay. i made some experiements.
Yes its the activation and deactivation of a lead list.

thank you for the responses.

regards.
kenneth
 
Posts: 38
Joined: Sat May 10, 2014 9:59 am


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