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Agent is able to see customer number using inspect element

PostPosted: Fri Nov 12, 2021 6:21 am
by jmathew
Hello Team,

My scenario:
Agent is able to see customer number using inspect element.

My problem:
We have set Disable Alter Customer Phone - HIDE. Feature is working for agent but able to see number from agent call log using browser’s developing tools.
Below is screenshot for your reference.
Image

Re: Agent is able to see customer number using inspect eleme

PostPosted: Fri Nov 12, 2021 4:55 pm
by mflorell
We usually recommend using Firefox's "kiosk mode" for situations like this, so the agent has no ability to view the code.

Re: Agent is able to see customer number using inspect eleme

PostPosted: Sat Nov 13, 2021 3:29 am
by jmathew
Thank you mflorell for your reply.
In the current pandemic situation, all employees working from work from home, so we can’t control their browser.
Please suggest if there any other ways to solve this issue.

Re: Agent is able to see customer number using inspect eleme

PostPosted: Sat Nov 13, 2021 7:49 am
by mflorell
Nope. The only way of fixing what you suggest would be to alter the vicidial.php code to obfuscate the phone number in the Javascript code and translate it on the fly for use in Javascript, which is possible, but would not be a simple project.