Agent is able to see customer number using inspect element

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Agent is able to see customer number using inspect element

Postby jmathew » Fri Nov 12, 2021 6:21 am

Hello Team,

My scenario:
Agent is able to see customer number using inspect element.

My problem:
We have set Disable Alter Customer Phone - HIDE. Feature is working for agent but able to see number from agent call log using browser’s developing tools.
Below is screenshot for your reference.
Image
jmathew
 
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Re: Agent is able to see customer number using inspect eleme

Postby mflorell » Fri Nov 12, 2021 4:55 pm

We usually recommend using Firefox's "kiosk mode" for situations like this, so the agent has no ability to view the code.
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Re: Agent is able to see customer number using inspect eleme

Postby jmathew » Sat Nov 13, 2021 3:29 am

Thank you mflorell for your reply.
In the current pandemic situation, all employees working from work from home, so we can’t control their browser.
Please suggest if there any other ways to solve this issue.
jmathew
 
Posts: 50
Joined: Sat Jan 14, 2012 10:29 am

Re: Agent is able to see customer number using inspect eleme

Postby mflorell » Sat Nov 13, 2021 7:49 am

Nope. The only way of fixing what you suggest would be to alter the vicidial.php code to obfuscate the phone number in the Javascript code and translate it on the fly for use in Javascript, which is possible, but would not be a simple project.
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