Looking for report on average call durations of each agent

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Looking for report on average call durations of each agent

Postby matthewmalk248 » Thu Jan 27, 2022 6:53 pm

Hello all,
I've been poking around the admin gui and manager manual and can't seem to find a report that would give me something like this. I swear I saw it in the past. Any help would be appreciated :)

Average Call Duration for Agent XXX
BELOW 1 MIN: 2
1 MIN-2 MIN: 3
2MIN- 5 MIN: 1
5MIN - 15MIN: 4
15 MIN-25 MIN: 1
25 MIN ABOVE: 1-


Vicibox v.9.0.3
VERSION: 2.14-822a
SVN Version: 3488
DB Schema Version: 1639
Build: 210715-1248
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Re: Looking for report on average call durations of each age

Postby williamconley » Mon May 09, 2022 6:23 pm

Thanks for posting your system specs. What you appear to describe should not include the word "average", since you are not averaging but "counting'. There are counts for call statuses, but I do not recall seeing a report for call lengths with counts. obviously such a report would not be particularly challenging to make, I just don't remember having seen one.

Are these for inbound or outbound calls? Inbound reports have some wait time counts, but not talk time counts by sections ... that I have no recollection of bumping into.
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