vicidial.org

Hello, how can I make the agent transfer the customer to a 5-question satisfaction survey at the end of the call?

For in-group calls this exists as an optional feature for the customers: "After Call Survey".

For outbound calls, if you want to do this, you would need to set up a custom dialplan entry that would go to a Call Menu that you could then use to ask your survey questions after the agent transfers the call to it. I know we've set this up for a client before in this way, but it's been years since I've done it so I don't have a ready example of how exactly we did it.

thank you max