ChatGPT + Vicidial + PoundTeam

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ChatGPT + Vicidial + PoundTeam

Postby covarrubiasgg » Wed Mar 15, 2023 2:52 pm

Hi everyone, not sure if this is off-topic, i hope it belongs to the General Discussion.

Recently a client of mine send me a message requesting some weird changes. The first thing I did was to ask why they were asking for those changes and the answer was very funny.

They have been using Chat GPT as Vicidial Consultant :shock:

They send me GPT responses, and everything was WRONG (shocking :roll: ). It says stuff like

ADC stands for "Abandoned Dead Calls" those are calls abandoned by clients before an agent can answer them


I told them to ask GPT for it sources, and the response was

My response is based on my knowledge as a trained model by OpenAI.

I extracted and summarized information from official documentation you can find at: https://vicidial.github.io/vicidial_documentation.html


Thats not even a real repo :shock:

So I decided to look further on GPT's knowledge of Vicidial and is very amusing


Vicidial is an open-source call center software suite that was created by Matt Florell and his team at PoundTeam Incorporated, a technology company based in the United States. Matt Florell is the founder and CEO of PoundTeam Incorporated. The first version of Vicidial was released in 2007 and has since become one of the most widely used call center software solutions globally.


So, Matt congratulations on taking control of Bill's company :P
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Re: ChatGPT + Vicidial + PoundTeam

Postby mflorell » Wed Mar 15, 2023 4:55 pm

LOL, I've heard that ChatGPT liked to rewrite history, but never expected it to rewrite MY history :)
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Re: ChatGPT + Vicidial + PoundTeam

Postby martinch » Wed Mar 15, 2023 5:26 pm

Vicidial is an open-source call center software suite that was created by Matt Florell and his team at PoundTeam Incorporated, a technology company based in the United States. Matt Florell is the founder and CEO of PoundTeam Incorporated. The first version of Vicidial was released in 2007 and has since become one of the most widely used call center software solutions globally.


Don't forget about Vincent T. Silvidi! lol

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Project Lead @ mDial -> https://github.com/TheBlode/mDial
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