http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=2&t=41870#wrapThis is the previous post..
We are building a customer portal where customers have an option to set callback with there details so we could call them up.
now we have been provided the said API integration in the above post, and we have tested the API by pushing some leads to the dialer and its working.
So now i am trying to achieve, if we can choose only the live idle agents available on that time, so the lead will be automatically served to that particular idle agents randomly. and moreover if we can auto-call that lead by that random agent who is active but idle ( like in ready mode)
I hope you can understand now...