vicidial.org

Hi!
I have a question:
I can call to other vicidial extension from vici? I mean an agent need to talk with other agent and he need to talk with agent 2, I can do a call to agent 2 from Vici ?
If it does, how ?

TIA

Dial override

macaruchi wrote:Hi!
I have a question:
I can call to other vicidial extension from vici? I mean an agent need to talk with other agent and he need to talk with agent 2, I can do a call to agent 2 from Vici ?
If it does, how ?

TIA

You can dial their extension number if you want to call their extension directly. And if you want to send call from agent screen then you can select transfer => AGENTS => select agent and transfer.
Both ways it will transfer to call to specific agent.