How to get reports on skipped inbound calls | on-hook agents

[jps000]

Hello,

The scenario is, there are multiple agents in a campaign and the phones are configured on-hook. Then an inbound call landed on the 1st agent, but the 1st agent did not pick up/asnwered the call and goes to the next agent.

How to know or generate a report on vicidial if an on-hook agent skipped or did not answer an inbound call.

Thank you!

VERSION: 2.14-669a
BUILD: 180411-1647
Version: 2.14b0.5
SVN Version: 2964
DB Schema Version: 1541
DB Schema Update Date: 2018-04-14 14:19:39