LOW CONNECT RATES

[dexter.msn]

Hello, we've been using VICIDIAL as our dialer, and on Thursday, March 14, 2024, after adjusting the prefix in the campaign settings, our connect rate surged from 30% to 60%, which was a positive change. However, starting Monday, March 18, 2024, without any alterations to the campaign details, our connect rate dropped significantly, averaging around 20-25%. Moreover, we're encountering a concerning issue where we're receiving almost 2,000 dead-leads, miss-fed, or ghost calls per hour out of 3,000 contacts.

We tried everything, reverting back to the original dial prefix, changing the leads, reuploading the leads, switching the caller IDs, increasing the dial level, etc.

We're uncertain whether the problem lies with the Caller ID, the dialer settings, or the SIP provider. Any guidance or contacts you can provide to address this issue would be greatly appreciated.

Sharing some screenshots of the call logs summary: https://i.postimg.cc/2jX0ZNx8/screensho ... 689671.png

Current Setting we have:
Dial Method: RATIO
Auto Dial Level: 6
ADAPT OVERRIDE: Uncheck
Auto Dial Level Threshold: DISABLED
Available Only Tally: N
Available Only Tally Threshold: DISABLED
Drop Percentage Limit: 30
Maximum Adapt Dial Level: 3.0
Latest Server Time: 2100
Adapt Intensity Modifier: 40 - More Intense
Dial Level Difference Target: 0 --- 0 Balanced
Dial Level Difference Target Method: ADAPT_CALC_ONLY
Concurrent Transfers: AUTO
Queue Priority: 0 - Even
Multiple Campaign Drop Rate Group: DISABLED
Inbound Queue No Dial: DISABLED
Inbound No-Agents No-Dial: ---DISABLED---
Inbound No-Agents No-Dial Threshold: 0
Auto Alt-Number Dialing: NONE
Next Agent Call: longest_wait_time
Local Call Time: 24hours - OUTBOUND CALLING
State rules defined for this call time: 0
Dial Timeout: 23
Dial Prefix: 9655
Manual Dial Prefix: 9655
Omit Phone Code: N
Campaign Caller ID: 213xxxxxxx
Custom CallerID: Y
CID Group: MSNCIDGROUP07 - AREACODE - MSN CID GROUP 07_2023
Routing Extension: 8369
Campaign Rec exten: 8309
Campaign Recording: ALLFORCE

[carpenox]

none of that is relevant, youre connect rates are probably due to bad carrier or bad data. try another carrier, message me thru one of the methods in my signature and ill help you out