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not wrkin properly

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not wrkin properly

Postby vicinewbie » Fri Jul 07, 2006 5:05 am

Hi,
I have just installed vicidial 2 days back and am getin it 2 work somewhat..
i have a few questions
1. the conversaion is taking place between agent and zap customer in meetme but still agent screen pop shows zap custmoer hungup..
2. the autodial is set to 5 but still the next lead does not get dialled automatically..
3. if i put autodial to zero yet the agent screen does not show me dial next customer it still shows agent resume / pause..

this is a testbed with just one sipura agent and a zap pri line which are configured pretty properly..

tks,
vicinewbie
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Postby mflorell » Fri Jul 07, 2006 6:54 am

Have you downloaded and read the sample manager manual and free agent manual?

please post the results of this linux command: "screen -r"
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screen -r

Postby vicinewbie » Fri Jul 07, 2006 7:55 am

[root@fedora root]# screen -r
There are several suitable screens on:
5655.ASTsend (Detached)
5660.ASTsend (Detached)
5646.ASTlisten (Detached)
5651.ASTlisten (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.


yes i have read the free versions of the manuals specified by u..
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Postby vicinewbie » Fri Jul 07, 2006 8:21 am

sry i had to send it again but this what i get for
screen -r

9169.ASTVDremote (Detached)
8734.ASTlisten (Detached)
8733.ASTlisten (Detached)
8735.ASTlisten (Detached)
9147.ASTVDauto (Detached)
8728.ASTlisten (Detached)
8756.ASTsend (Detached)
8752.ASTsend (Detached)
8754.ASTsend (Detached)
9124.ASTupdate (Detached)
8748.ASTsend (Detached)

2ndly. > I cant even hangup the customer using the agent screen hangup customer button ..
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Postby mflorell » Fri Jul 07, 2006 9:30 am

looks like you have WAY too many screens running there. What linux distro are you using?

please post the contents of your live_channels and live_sip_channels tables when you are in a conversation on vicidial.
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Postby vicinewbie » Sat Jul 08, 2006 4:10 am

Hi mflorell
The tables are empty during the call..
What have i not done properly :oops:

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Postby mflorell » Sat Jul 08, 2006 8:09 am

You will need to run "/home/cron/AST_update.pl --debugX" from command line while there are calls active and post the output because something is misconfigured on your system.
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Postby vicinewbie » Mon Jul 10, 2006 4:49 am

I found an error in mysql so now the table arnt empty..

# [fedora] Query Window

# Connection: fedora

# Host: localhost

# Saved: 2006-07-10 11:52:02

#

# Query:

# SELECT *

# FROM `live_channels`

#

'channel','server_ip','channel_group','extension','channel_data'

'Zap/pseudo-2010191840','192.168.0.31','[NULL]','ring','SIP/ring'

'Zap/17-1','192.168.0.31','[NULL]','Local/8600051@default','Local/8600051@default-58de,1'

# [fedora] Query Window

# Connection: fedora

# Host: localhost

# Saved: 2006-07-10 11:52:24

#

# Query:

# SELECT *

# FROM `live_sip_channels`

#

'channel','server_ip','channel_group','extension','channel_data'

'Local/8600051@default-58de,2','192.168.0.31','[NULL]','8600051','8600051'

'SIP/1002-69b3','192.168.0.31','[NULL]','8600051','8600051'

'Local/8600051@default-58de,1','192.168.0.31','[NULL]','Zap/g2/17275551213','Zap/g2/17275551213||tTo'


;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
This is the o/p for the command /home/cron/AST_update.pl --debugX


channel: |SIP/1003-d40d|
extension: |8600051|
QRYchannel:|SIP/1003-d40d__8600051|
current sips: 2
DB 0|| |DB 1|| |DB 2|| |COUNT: 7|6|5769977

loop counter: |5769976|

|SELECT channel,extension FROM live_channels where server_ip = '192.168.0.31'|
zap/17-1|Local/8600051@default
Zap/pseudo-530729128|ring
SIP/1003-d40d|8600051
Local/8600051@default-201b,2|8600051
Local/8600051@default-201b,1|zap/17/17275551213

|UPDATE server_updater set last_update='2006-07-10 15:18:37' where server_ip='192.168.0.31'|
0|Response: Follows
1|Privilege: Command
2|zap/17-1:from-internal:s:1:Up:Bridged Call:Local/8600051@default-201b,1:::3::Local/8600051@default-201b,1
3|Local/8600051@default-201b,2:default:8600051:2:Up:MeetMe:8600051:::3:7:(None)
4|Local/8600051@default-201b,1:default:917275551213:2:Up:Dial:zap/17/17275551213||tTo:::3:7:zap/17-1
5|Zap/pseudo-530729128:from-internal:s:1:Rsrvd:(None)::::3::(None)
6|SIP/1003-d40d:default:8600051:2:Up:MeetMe:8600051:::3:10:(None)
concise: 11
lines: 6
DBchn: 1
DBsip: 2
-|0|Response: Follows|
EXcount: 0
+|0|Response SIP/ring|

-|1|Privilege: Command|
EXcount: 0
+|1|Privilege SIP/ring|

-|2|zap/17-1:from-internal:s:1:Up:Bridged Call:Local/8600051@default-201b,1:::3::Local/8600051@default-201b,1|
EXcount: 0
+|2|zap/17-1 Local/8600051@default-201b,1|

channel: |zap/17-1|
extension: |Local/8600051@default|
QRYchannel:|zap/17-1__Local/8600051@default|
current channels: 1
DB 0|| |DB 1|Zap/pseudo-530729128__ring| |-|3|Local/8600051@default-201b,2:default:8600051:2:Up:MeetMe:8600051:::3:7:(None)|
EXcount: 0
+|3|Local/8600051@default-201b,2 8600051|

channel: |Local/8600051@default-201b,2|
extension: |8600051|
QRYchannel:|Local/8600051@default-201b,2__8600051|
current sips: 2
DB 0|SIP/1003-d40d__8600051| |DB 1|| |DB 2|Local/8600051@default-201b,1__zap/17/17275551213| |-|4|Local/8600051@default-201b,1:default:917275551213:2:Up:Dial:zap/17/17275551213||tTo:::3:7:zap/17-1|
EXcount: 0
+|4|Local/8600051@default-201b,1 zap/17/17275551213||tTo|

channel: |Local/8600051@default-201b,1|
extension: |zap/17/17275551213|
QRYchannel:|Local/8600051@default-201b,1__zap/17/17275551213|
current sips: 2
DB 0|SIP/1003-d40d__8600051| |DB 1|| |DB 2|| |-|5|Zap/pseudo-530729128:from-internal:s:1:Rsrvd:(None)::::3::(None)|
EXcount: 0
+|5|Zap/pseudo-530729128 SIP/ring|

channel: |Zap/pseudo-530729128|
extension: |ring|
QRYchannel:|Zap/pseudo-530729128__ring|
current channels: 1
DB 0|| |DB 1|| |-|6|SIP/1003-d40d:default:8600051:2:Up:MeetMe:8600051:::3:10:(None)|
EXcount: 0
+|6|SIP/1003-d40d 8600051|

channel: |SIP/1003-d40d|
extension: |8600051|
QRYchannel:|SIP/1003-d40d__8600051|
current sips: 2
DB 0|| |DB 1|| |DB 2|| |COUNT: 7|6|5769976

loop counter: |5769975|

|SELECT channel,extension FROM live_channels where server_ip = '192.168.0.31'|
zap/17-1|Local/8600051@default
Zap/pseudo-530729128|ring
SIP/1003-d40d|8600051
Local/8600051@default-201b,2|8600051
Local/8600051@default-201b,1|zap/17/17275551213

|UPDATE server_updater set last_update='2006-07-10 15:18:37' where server_ip='192.168.0.31'|
0|Response: Follows
1|Privilege: Command
2|zap/17-1:from-internal:s:1:Up:Bridged Call:Local/8600051@default-201b,1:::3::Local/8600051@default-201b,1
3|Local/8600051@default-201b,2:default:8600051:2:Up:MeetMe:8600051:::3:7:(None)
4|Local/8600051@default-201b,1:default:917275551213:2:Up:Dial:zap/17/17275551213||tTo:::3:7:zap/17-1
5|Zap/pseudo-530729128:from-internal:s:1:Rsrvd:(None)::::3::(None)
6|SIP/1003-d40d:default:8600051:2:Up:MeetMe:8600051:::3:11:(None)
concise: 11
lines: 6
DBchn: 1
DBsip: 2
-|0|Response: Follows|
EXcount: 0
+|0|Response SIP/ring|

-|1|Privilege: Command|
EXcount: 0
+|1|Privilege SIP/ring|

-|2|zap/17-1:from-internal:s:1:Up:Bridged Call:Local/8600051@default-201b,1:::3::Local/8600051@default-201b,1|
EXcount: 0
+|2|zap/17-1 Local/8600051@default-201b,1|

channel: |zap/17-1|
extension: |Local/8600051@default|
QRYchannel:|zap/17-1__Local/8600051@default|
current channels: 1
DB 0|| |DB 1|Zap/pseudo-530729128__ring| |-|3|Local/8600051@default-201b,2:default:8600051:2:Up:MeetMe:8600051:::3:7:(None)|
EXcount: 0
+|3|Local/8600051@default-201b,2 8600051|

channel: |Local/8600051@default-201b,2|
extension: |8600051|
QRYchannel:|Local/8600051@default-201b,2__8600051|
current sips: 2
DB 0|SIP/1003-d40d__8600051| |DB 1|| |DB 2|Local/8600051@default-201b,1__zap/17/17275551213| |-|4|Local/8600051@default-201b,1:default:917275551213:2:Up:Dial:zap/17/17275551213||tTo:::3:7:zap/17-1|
EXcount: 0
+|4|Local/8600051@default-201b,1 zap/17/17275551213||tTo|

channel: |Local/8600051@default-201b,1|
extension: |zap/17/17275551213|
QRYchannel:|Local/8600051@default-201b,1__zap/17/17275551213|
current sips: 2
DB 0|SIP/1003-d40d__8600051| |DB 1|| |DB 2|| |-|5|Zap/pseudo-530729128:from-internal:s:1:Rsrvd:(None)::::3::(None)|
EXcount: 0
+|5|Zap/pseudo-530729128 SIP/ring|

channel: |Zap/pseudo-530729128|
extension: |ring|
QRYchannel:|Zap/pseudo-530729128__ring|
current channels: 1
DB 0|| |DB 1|| |-|6|SIP/1003-d40d:default:8600051:2:Up:MeetMe:8600051:::3:11:(None)|
EXcount: 0
+|6|SIP/1003-d40d 8600051|

channel: |SIP/1003-d40d|
extension: |8600051|
QRYchannel:|SIP/1003-d40d__8600051|
current sips: 2
DB 0|| |DB 1|| |DB 2|| |COUNT: 7|6|5769975

loop counter: |5769974|
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Postby mflorell » Mon Jul 10, 2006 6:06 am

Looks like you did not apply the asterisk "concise" patch as defined in the SCRATCH_INSTALL:

- wget http://www.eflo.net/files/cli_chan_conc ... iter.patch
- patch -p1 < ./cli_chan_concise_delimiter.patch
- File to patch: cli.c

then make clean, make, make install asterisk

Also, you need to make sure that the keepalive scripts that you have in the crontab and properly starting the AST_ scripts(like AST_update.pl)

What version of MySQL are you using?
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Postby vicinewbie » Mon Jul 10, 2006 12:41 pm

I had not installed the patch .. i did now but it still is not helping me with the problem i had of vicidial giving a pop up after 60 seconds that zap channel is busy even though the call was answered(it shows live call on top)then after tha(60 secs)t the live call signal vanishes..
even if the zap call is hung up within the first 60 seconds it is not detected by vici

i dont know how the automatic dialer is to work bcause it says resume/pause but no calls come after that..

i have to logoff and login again to be able to test tomake a new cal everytime

the mysql version i am running is 4.0.26

i run all the following scripts mentioned in scratch_install

/home/cron/ADMIN_keepalive_AST_update.pl
/home/cron/ADMIN_keepalive_AST_send_listen.pl
/home/cron/ADMIN_keepalive_AST_VDautodial.pl
/home/cron/AST_manager_kill_hung_congested.pl
/home/cron/AST_conf_update.pl
/home/cron/AST_flush_DBqueue.pl -q
/home/cron/AST_VDhopper.pl -q
/home/cron/AST_DB_optimize.pl

for manual dial do i need to run the hopper script to ?

thanks
really appreciate it

newbie
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Postby mflorell » Mon Jul 10, 2006 1:25 pm

Are you dialing a real number or are you really dialing 17275551213?

The AST_VDhopper.pl needs to run to put leads in the hopper to dial for both manual and auto dialing.

Can you post some Real Asterisk CLI output(asterisk -vvvvvvvvvvvvgc)?
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Postby vicinewbie » Tue Jul 11, 2006 1:43 am

Yes i dialled 17275551213.. i am throwing the call on a channel which is being answered on the otherside by another card..


== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Answer("SIP/1003-372c", "") in new stack
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing MeetMe("SIP/1003-372c", "8600051") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
== Parsing '/etc/asterisk/meetme_additional.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Answer("Local/8600051@default-4763,2", "") in new stack
-- Executing AGI("Local/8600051@default-4763,1", "call_log.agi|917275551213") in new stack
-- Executing MeetMe("Local/8600051@default-4763,2", "8600051") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
+++++ CALL LOG START : |1152599958.3|Local/8600051@default-4763,1|917275551213|Local|M0711120917000000131|2006-07-11 12:09:19 -- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/8600051@default-4763,1", "Zap/20/17275551213||tTo") in new stack
-- Requested transfer capability: 0x00 - SPEECH
-- Called 20/17275551213
-- Zap/20-1 is proceeding passing it to Local/8600051@default-4763,1
-- Zap/20-1 is ringing
-- Zap/20-1 answered Local/8600051@default-4763,1
== Manager 'sendcron' logged off from 127.0.0.1
-- Channel 0/20, span 1 got hangup
-- Hungup 'Zap/20-1'
== Spawn extension (default, 917275551213, 2) exited non-zero on 'Local/8600051@default-4763,1'
-- Executing DeadAGI("Local/8600051@default-4763,1", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
+++++ CALL LOG HUNGUP: |1152599958.3|Local/8600051@default-4763,1|h|2006-07-11 12:09:44|min: 0.42|
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/8600051@default-4763,1", "VD_hangup.agi|PRI-----NODEBUG-----16-----ANSWER-----25-----25") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
Perl Environment Dump:
0|PRI-----NODEBUG-----16-----ANSWER-----25-----25|
AGI Environment Dump:
-- accountcode =
-- callerid = unknown
-- calleridname = M0711120917000000131
-- callingani2 = 0
-- callingpres = 0
-- callingtns = 0
-- callington = 0
-- channel = Local/8600051@default-4763,1
-- context = default
-- dnid = unknown
-- enhanced = 0.0
-- extension = h
-- language = en
-- priority = 2
-- rdnis = unknown
-- request = VD_hangup.agi
-- type = Local
-- uniqueid = 1152599958.3
AGI Environment Dump: |1152599958.3|Local/8600051@default-4763,1|h|Local|M0711120917000000131|M0711120917000000131|2|

VD_hangup : M0711120917000000131 Local/8600051@default-4763,1 2
+++++ VD hangup START : |1152599958.3|Local/8600051@default-4763,1|h|Local|M0711120917000000131|131|2006-07-11 12:09:45||2|M0711120917000000131|
+++++ VDAD START LOCAL CHANNEL: EXITING- 2
-- AGI Script VD_hangup.agi completed, returning 0
== Spawn extension (default, 8600051, 2) exited non-zero on 'Local/8600051@default-4763,2'
-- Executing DeadAGI("Local/8600051@default-4763,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
+++++ CALL LOG HUNGUP: |1152599958.4|Local/8600051@default-4763,2|h|2006-07-11 12:09:46|min: |
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/8600051@default-4763,2", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
Perl Environment Dump:
0|PRI-----NODEBUG-----0---------------|
AGI Environment Dump:
-- accountcode =
-- callerid = unknown
-- calleridname = M0711120917000000131
-- callingani2 = 0
-- callingpres = 0
-- callingtns = 0
-- callington = 0
-- channel = Local/8600051@default-4763,2
-- context = default
-- dnid = unknown
-- enhanced = 0.0
-- extension = h
-- language = en
-- priority = 2
-- rdnis = unknown
-- request = VD_hangup.agi
-- type = Local
-- uniqueid = 1152599958.4
AGI Environment Dump: |1152599958.4|Local/8600051@default-4763,2|h|Local|M0711120917000000131|M0711120917000000131|2|

VD_hangup : M0711120917000000131 Local/8600051@default-4763,2 2
+++++ VD hangup START : |1152599958.4|Local/8600051@default-4763,2|h|Local|M0711120917000000131|131|2006-07-11 12:09:46||2|M0711120917000000131|
+++++ VDAD START LOCAL CHANNEL: EXITING- 2
-- AGI Script VD_hangup.agi completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
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Postby vicinewbie » Tue Jul 11, 2006 1:54 am

one more thing i just spottd thanks to u...

tis is part of the cli o/p also....


|SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1152600847.8' limit 1;|

VD hangup: no VDAC record found: 1152600847.8 1009


wat do i do about it..
tks..
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Postby mflorell » Tue Jul 11, 2006 5:43 am

Your calls to the fake number are being immediately hungup. Is there any way you can test on a live line?

That error is fine and is nothing to worry about.
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Postby vicinewbie » Tue Jul 11, 2006 6:21 am

The calls are not being hung.. the computer on the other side has an automated script running..i hung up that call manually after 30 seconds..
anyway i just jumped from the frying pan into the fire..
now i am not getting the hopper script to load any new leads into the vicidial_hopper table...
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Postby vicinewbie » Tue Jul 11, 2006 6:36 am

Just to elaborate further
it is not a fake line... i am dialing from my asterisk box using t1 zap line.... into another pc having a telephony card...
It answers the call perfectly fine ..
If needed then i can attach an fxo line but that wont be zap an fxo device tat i possess..
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Postby vicinewbie » Wed Jul 12, 2006 1:48 am

the problems are solved as of now but i have a few on issues on how the dialing works which i will post again as soon as i test more and can pinpoint the problem..
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Postby vicinewbie » Wed Jul 12, 2006 1:49 am

and yea u have most helpful
tks a lot..
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