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Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Thu Feb 19, 2009 4:55 am
by mflorell
I am pleased to announce that we have finished integration and testing with the Sangoma CPA(Call Progress Analyzer) allowing VICIDIAL users to benefit from extremely fast and accurate Answering Machine and Fax detection.

For more information, take a look at the official press release:

http://www.businesswire.com/portal/site ... ewsLang=en

PostPosted: Thu Feb 19, 2009 10:08 am
by Op3r

PostPosted: Thu Feb 19, 2009 5:43 pm
by okli
This is quite interesting, will stay tuned for further details :)
Congratulations to the team as usual, keep up the good work!

PostPosted: Mon Apr 20, 2009 4:19 pm
by Op3r
any howtos to integrate this on vicidial?

PostPosted: Mon Apr 20, 2009 4:30 pm
by mflorell
Still working on those at the moment. Right now if you need help we offer it through consulting at the ViciDial Group. http://www.vicidial.com

Vicidial & CPA

PostPosted: Mon Jun 15, 2009 8:33 pm
by hbravo
Hi:

I was wondering if you already have the manual, setup guide or tutorial for integration between Vicidial and Sangoma CPA?

It will be really appreciated.

Thanks

HECTOR BRAVO

PostPosted: Mon Jun 15, 2009 11:32 pm
by mflorell
We have a draft, but the CPA has changed recently and we are working on an update.

PostPosted: Thu Jul 30, 2009 8:03 am
by mcargile
Here is a link to a new version of the CPD patch:

http://download.vicidial.com/asterisk-p ... -1.4.patch

It fixes an issue that could cause a crash is some rare cases. Apparently a sip dialog can exist without having a call associated with it. When this happens we ignore the dialog rather than crashing the system. Unfortunately we only have a version that works with 1.4 asterisk.

Sangoma CPA integration

PostPosted: Wed Nov 25, 2009 3:05 pm
by tarundas
Any update on this lately ?

PostPosted: Wed Nov 25, 2009 3:28 pm
by mcargile
I have not tested it out yet, but here is a version of the patch for 1.4.27

http://download.vicidial.com/asterisk-p ... 4.27.patch

PostPosted: Mon Dec 14, 2009 9:43 am
by astgeeks solutions
Great job...cool..i will test it...thanx buddy..we really need this for indian low budget call center solution..thanx again..

PostPosted: Fri Jul 02, 2010 4:31 am
by unicorncn
There is a new version sangoma netborder call analyzer 2.0, if need upgrade the asterisk patch?

http://sangoma.com/products/software_pr ... nload.html

I maybe have time next two week to test it.

PostPosted: Fri Jul 02, 2010 6:56 am
by mflorell
I believe we have tested it and the current patch works just fine with it.

PostPosted: Wed Jun 15, 2011 8:32 pm
by snowtr
The last link seems to be broken.

PostPosted: Wed Jun 15, 2011 9:19 pm
by mflorell
Thanks for the note, I have updated the link.

PostPosted: Thu Feb 09, 2012 5:48 am
by boybawang
Hi matt, what version of sangoma do suggest? I have tried the latest version on a windows 32 bit server and it is not accurate, sangoma says we need to lower the timers on vicidial for the call to be analyzed, where can we find that setting?

PostPosted: Thu Feb 09, 2012 7:20 am
by mflorell
We use the latest version on windows and it works great, you just have to configure it correctly. You should use the dial timeout on CPD to set your true dial timeout and the dial timeout in vicdial should be set to 99 seconds.

PostPosted: Sat Feb 11, 2012 6:14 am
by boybawang
Ive configured it according to what the latest svn docs said about it and it is not accurate its detection

PostPosted: Sat Feb 11, 2012 6:16 am
by boybawang
mflorell wrote:We use the latest version on windows and it works great, you just have to configure it correctly. You should use the dial timeout on CPD to set your true dial timeout and the dial timeout in vicdial should be set to 99 seconds.


You mean campaign dial timeout right? or the timeout on the dialplan under the carriers

PostPosted: Sat Feb 11, 2012 10:46 am
by boybawang
I guess it just needs rebooting after it being installed, its now working fine with default settings, but I adjusted the preconnect and the postconnect timeouts just to make sure

Re: Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Tue Jun 26, 2012 1:35 am
by ruben23
Hi matt, any how to document for this even just a draft copy, thanks..

Re: Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Tue Jun 26, 2012 7:46 pm
by Michael_N
trunk\vici\docs\Sangoma_Netborder_CPD_Walkthrough.txt

Re: Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Sun May 21, 2017 6:16 am
by mflorell
Here is an update on the status of Lyra AMD for Asterisk(CPD/CPA). Sangoma recently announced end-of-life for the product June 30, 2017. This will be the last opportunity to purchase Lyra licenses for future requirements. Support will continue to June 30, 2018.

Re: Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Tue May 08, 2018 7:48 am
by areon
Could you recommend any other solution for call process analysis?

Re: Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Tue May 08, 2018 10:46 am
by mflorell
Not at the current time. The are a couple of possibilities, but they both require some significant code changes to integrate with, since neither of them operate in the same way that Sangoma CPD worked. We have been working on one of these options for the last few months, and if we can get it to work, we will announce it's availability.

Re: Advanced CPA(Answering Machine Detection) for VICIDIAL

PostPosted: Sun Dec 09, 2018 1:57 am
by prince.fer
We are looking for Sangoma Lyra license if someone is having we are ready to purchase. Or any similar kind of paid solution we are ok to buy....let me know incase of any suggestion.

we are facing issue with AMD detection & voicemail drop in vicidial.