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Multi-sites call transfer with screen data
Posted:
Tue Nov 17, 2009 5:41 am
by tonywang
Hi all, I have done multi-server installation with one DB/Web + 2 Dialer. I can do call transfer with screen data by transfer local closer between 2 Dialer.
But I am thinking if we can do bellow:
1. 2 sites, each site have it's own DB/Web & Dialer
2. Agents can tranfer call with scree data between two sites
what I am thinking is install mySQL for each sites with replication. Make those two mySQL with the same data. Am I right?
Posted:
Tue Nov 17, 2009 6:51 am
by boybawang
You can just have one central WEb / Db Server , and the vicidial/asterisk servers on each site
Posted:
Tue Nov 17, 2009 7:18 am
by tonywang
Million thanks for your advise. I already set up one central Web/DB server & put vici/asterisk server at each site. What I am asking is can we transfer call with screen data between two individual sites that each site have its own DB/Web & vici/asterisk server. Any comments?
Posted:
Tue Nov 17, 2009 7:31 am
by mflorell
I have set that up before years ago, it was very custom though. I wrote a web page that would print the lead data to the screen from a Lead ID, and an AGI that would take a DTMF-passed LeadID and grab that web page data and populate the vicidial_list table. I'm sure something similar could be developed at this point, but it's not out-of-the-box right now.
Posted:
Tue Nov 17, 2009 8:01 am
by tonywang
Thanks for your prompt reply!
So, it looks the only way is pass LeadID by inband DTMF when transfer call and write an AGI to pasre that DTMF, get LeadID & popup on the other agent's screen. Is it?
Posted:
Tue Nov 17, 2009 8:56 am
by mflorell
When I did it we used an IAX trunk between the two systems so that we could send the LeadID as part of the extension(dial string) so no DTMF sending was necessary.