Successful Call Center Testing..

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Successful Call Center Testing..

Postby enjay » Tue Jul 18, 2006 7:07 pm

Just an FYI after months of work, troubleshooting, custom coding, yadda yadda yadda I had 12 agents come in to test the system today and it performed wonderfully..

We launch monday...


Few things that I need to fix..

Server performance reports shows nothing, any idea what I should look into for this?
enjay
 
Posts: 806
Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah

Postby mflorell » Tue Jul 18, 2006 8:56 pm

server performance is not on by default. You need to change the SYSPERF variable to "1" at the top of the AST_update.pl script for it to start collecting system stats.

Let us know how it goes when you run in production.
mflorell
Site Admin
 
Posts: 18339
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby enjay » Tue Jul 18, 2006 9:26 pm

Very cool, thanks Matt..

Today tested VERY good, had lots of miscellaneous nitpicks but got past all of those..
enjay
 
Posts: 806
Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 98 guests