Schedule Callback to USERONLY recipient

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Schedule Callback to USERONLY recipient

Postby jayudhandha » Wed Jul 05, 2017 11:37 pm

Hi All,

I have installed Vicidial 2.14-617a with Asterisk 1.8 and MySql 5.7.

I have enabled schedule callbacks and set Scheduled Callbacks Days Limit = 90.

Scheduled Callbacks Useronly Move Minutes = 1

My callbacks are being arranged with any agent of that campaign after 1 minute has passed and USERONLY is converted to ANYONE.

I want my callbacks to arrange to that particular agent only who has scheduled it.

How can I achieve this?

Please correct me if I am wrong somewhere in configuration or something is needed to configure.
jayudhandha
 
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Re: Schedule Callback to USERONLY recipient

Postby mflorell » Thu Jul 06, 2017 7:09 am

If you want the callbacks to go to only the agent that set them, why did you enable the anyone conversion set at one minute?
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Re: Schedule Callback to USERONLY recipient

Postby jayudhandha » Thu Jul 06, 2017 7:12 am

Hi,

Because Schedule callbacks are not working whose recipient is USERONLY. They are not inserted in vicidial_hopper.
The only recipient with ANYONE is being picked from vicidial_callbacks and inserted in Vicidial_hopper.
jayudhandha
 
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Re: Schedule Callback to USERONLY recipient

Postby mflorell » Thu Jul 06, 2017 8:16 am

That's not how USERONLY callbacks work. The agent has to select to take them. Only ANYONE callbacks are put into the hopper. If a lead is put into the hopper, it cannot be reserved for only one agent.
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Re: Schedule Callback to USERONLY recipient

Postby jayudhandha » Thu Jul 06, 2017 8:29 am

Suppose i want to initiate auto callback to that specific agent only. Is it possible?
jayudhandha
 
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Re: Schedule Callback to USERONLY recipient

Postby mflorell » Thu Jul 06, 2017 9:21 am

That is not currently a feature, and it would not be an easy one to add.
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