Getting CALL ID/UNIQUE ID from external_dial API function

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Getting CALL ID/UNIQUE ID from external_dial API function

Postby jikseyres16 » Wed May 16, 2018 8:51 pm

Hi Vicidial Team,

Hoping for your insight in this, We want to return response the CALLID/UNIQUE ID of the call made from external_dial API function but we can't capture it from vicidial_live_agents table every time we use the dial API function, it is always giving the return value first before the callerid or uniqueid is updated in the vicidial_live_agents. :)

my vicidial version and build

VERSION: 2.14-526c
BUILD: 170609-1711

Thank you
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Re: Getting CALL ID/UNIQUE ID from external_dial API functio

Postby mflorell » Wed May 16, 2018 10:49 pm

The Agent API functions do not actually execute those requested functions, they only send them on to the agent screen to execute. Because of this, you will not receive the call ID because it has not be determined yet since the agent screen determines what it will be, not the API.
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Re: Getting CALL ID/UNIQUE ID from external_dial API functio

Postby jikseyres16 » Wed May 16, 2018 11:38 pm

Noted on this mflorell :) Thank you, I might include this on Hangup or Disposition API function. :)
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