Agent Performance Detail Customization

Discussions about development of VICIDIAL and astGUIclient

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Agent Performance Detail Customization

Postby enzojan » Thu May 23, 2013 11:41 am

Hi all,

I would just like to ask if there's a way on the Agent Performance Detail Report to be grouped according to the Inbound Groups?

Thanks in advance
enzojan
 
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Re: Agent Performance Detail Customization

Postby mflorell » Fri May 24, 2013 5:33 am

How exactly would you propose agent activity(including pause time) be split up by in-group? What in-group would get the pause time?

That report is about agent activity, not call activity, so the wait time, dispo time and talk time really have nothing to do with the call itself.

What exactly are you looking for?
mflorell
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