PAUSE STATUS CHANGES AFTER SET FROM AGENT API

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PAUSE STATUS CHANGES AFTER SET FROM AGENT API

Postby axel.huizinga » Mon Dec 16, 2013 4:37 am

Hi,
I can't figure out yet why this happens not always but frequently:
I get these response messages using the agent api with subsequent synchronous ajax calls from my webform app:

common.js:200:SUCCESS: external_pause function set - PAUSE|1387185948|6666

common.js:219:SUCCESS: external_hangup function set - 1|6666

common.js:236:SUCCESS: external_status function set - SALE|6666

seems to be ok so far and watching the agent screen shows it works well - though frequently only a second or less later
the status changes from pause to ready and I get the next call.
Any hints where to look for the reason for this behaviour?

Cordially,
Axel
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Re: PAUSE STATUS CHANGES AFTER SET FROM AGENT API

Postby mflorell » Mon Dec 16, 2013 6:43 am

It might help if you posted the version and build of the vicidial.php you are using.
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Re: PAUSE STATUS CHANGES AFTER SET FROM AGENT API

Postby axel.huizinga » Mon Dec 16, 2013 10:15 am

am sorry:

VERSION: 2.6-380a
BUILD: 121029-0109
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Re: PAUSE STATUS CHANGES AFTER SET FROM AGENT API

Postby mflorell » Mon Dec 16, 2013 8:25 pm

That version is over a year old, I would suggest upgrading to the latest svn/trunk version and testing again.
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