vicidial.org

Hallo,
we are intregrating e third party software with vicidial. We need to pass customer details to an external page when the call is passed to an agent (written in jsp) and we now that we could use an iframe with this kind of logic ...

<iframe src="http://10.40.0.11/directory/file.jsp?user=--A--phone_login--B--&pass=--A--phone_login--B--&contact_id=--A--vendor_lead_code--B--"></iframe>

What we don't know it's WHEN do this ... which is the function (or whatever else) that populates the front office part of vicidial when the calls arrives?
Thanks

What you have shown would work well in a Script, with the Campaign setting for Get Call Launch set to SCRIPT.

You could also try using a Start Call URL, or even a Webform with Get Call Launch set to WEBFORM.

Thanks mr. florell, we are giving a try, i will give you feedback ... thanks again