Suggested Development: Remove DNC lead from hopper.

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Suggested Development: Remove DNC lead from hopper.

Postby mrgunston » Sun Nov 18, 2018 7:39 pm

I discovered an issue that whenever a lead is added to the DNC list, it remains on the hopper. We found that this was causing leads to be called where they shouldn't. We have a process now to reset the hopper whenever a lead is manually added to DNC however, I thought id share my suggestion for a Vici improvement to stop this from happening again:


- Add code to the function which inserts into the vicidial_dnc to also do the following: “DELETE FROM vicidial_hopper WHERE phone_number = @dnc_phone_number”

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Re: Suggested Development: Remove DNC lead from hopper.

Postby williamconley » Sun Nov 18, 2018 11:44 pm

So ... write yourself a nice "trigger" ... e-in-mysql

And then (after it's tested) post it to the Vicidial Issue Tracker (link at the top of this page) and then post a link to that issue here plus perhaps a copy of the code here (since it will be fairly simple mysql code). That's your best bet to get it included in a future version of Vicidial.
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Re: Suggested Development: Remove DNC lead from hopper.

Postby mflorell » Mon Nov 19, 2018 3:14 am

This is usually only a problem for companies that have their hopper level set way too high. Your hopper level should be no more than the number of calls your campaign will place in 5 minutes. There are all kinds of problems that can happen if you set it too high, like calling recently added DNC numbers, or numbers of people who are calling inbound, etc...
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