free agent
Posted: Tue Jan 29, 2008 6:35 am
hy friends !!
I am very confuse in free agent detection policy of vicidial.
when a perticular channel(e.g. SIP/100005-0004) hangsup, the "DEAD" status is updated in vicidial_manager table by AST_manager_listen.pl script.
up to this extent its ok, but after tht how vicidial knows tht this perticular agent was busy with tht channel, and now channel is "DEAD", So its time to udate the agent status as "READY" ?
which script is responsible for updating agent's status(depending upon dead / live channel) ?
any idea ????
I am very confuse in free agent detection policy of vicidial.
when a perticular channel(e.g. SIP/100005-0004) hangsup, the "DEAD" status is updated in vicidial_manager table by AST_manager_listen.pl script.
up to this extent its ok, but after tht how vicidial knows tht this perticular agent was busy with tht channel, and now channel is "DEAD", So its time to udate the agent status as "READY" ?
which script is responsible for updating agent's status(depending upon dead / live channel) ?
any idea ????