Hangup when record a call

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Hangup when record a call

Postby davide.filippi » Tue Jul 11, 2017 7:32 am

Hi all
from few days I have a critical issues on recording.
It appen that when we start a rec, the calls hangup after ca 15 minutes.
The Vicidial recording limit flag is set to 60.

Please help
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am

Re: Hangup when record a call

Postby mflorell » Tue Jul 11, 2017 10:28 am

Does this happen for every call?

Can you replicate it on demand?
mflorell
Site Admin
 
Posts: 15960
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Hangup when record a call

Postby davide.filippi » Tue Jul 11, 2017 11:02 am

Not for all call, I don't know how i can replicate
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am

Re: Hangup when record a call

Postby davide.filippi » Mon Jul 17, 2017 2:29 am

No one can help me?
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am

Re: Hangup when record a call

Postby mflorell » Mon Jul 17, 2017 6:31 am

How frequently does this problem happen?

Is there any pattern to the users involved?

Do you have logging enabled on the servers?

Could you describe the hardware used in your VICIdial system in more detail?
mflorell
Site Admin
 
Posts: 15960
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Hangup when record a call

Postby davide.filippi » Mon Jul 17, 2017 8:05 am

This problem happen when agents are recording and over 900 secs of call (1000 secs, 950 secs...). I have logging enable.
It's a few day that this problem happen.
What i can search for troubleshooting?

hardware
2 pbx in 2 Dell Poweredge 1950 - RAM 16GB - Intel Xeon X5460 @3.16GHz - 8core
1 pbx in Dell Poweredge 2950 - RAM 16GB - Intel Xeon X5355 @ 2.66GHz - 8 core
1 pbx in Dell Poweredge R610 - RAM 16GB - Intel Xeon L5640 @2.27GHz - 24 core
db in Dell Poweredge R710 - RAM 16GB - Intel Xeon X5675 @3.07 GHz - 24 core

Thanks
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am

Re: Hangup when record a call

Postby mflorell » Mon Jul 17, 2017 8:51 am

This is usually caused by a network or system issue.

What is the version and build of vicidial.php?
mflorell
Site Admin
 
Posts: 15960
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Hangup when record a call

Postby davide.filippi » Mon Jul 17, 2017 9:09 am

Vicidial VERSION: 2.8-403aBUILD: 130510-1350
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am

Re: Hangup when record a call

Postby mflorell » Mon Jul 17, 2017 11:18 am

I would strongly suggest upgrading to the most recent svn/trunk.

The version you are using is over 4 years old and has a lot of bugs and security issues that have been fixed in the most recent codebase.
mflorell
Site Admin
 
Posts: 15960
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Hangup when record a call

Postby davide.filippi » Mon Jul 17, 2017 12:08 pm

An upgrade is scheduled next month. Is there anything I could do now?
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am

Re: Hangup when record a call

Postby mflorell » Mon Jul 17, 2017 12:10 pm

If you contacted our paid support, the next step would be to perform an upgrade. It's possible that the issue was fixed some time in the last 4 years.

Aside from that, you can look for general network issues or slow database issues.
mflorell
Site Admin
 
Posts: 15960
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Hangup when record a call

Postby davide.filippi » Mon Jul 17, 2017 12:21 pm

Ok many thanks
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
davide.filippi
 
Posts: 68
Joined: Thu Nov 10, 2016 8:45 am


Return to Support

Who is online

Users browsing this forum: No registered users and 7 guests