Agent interface freeze

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Agent interface freeze

Postby brando16 » Tue Nov 14, 2017 8:36 am

Hi all,


while the agent talk the agent interface close the call and go in freeze and user can only exit from browser and re-login but sometime the agent stay logged in and we must emergency logout for user per user.

This happens random and we doesn't know why.

someone have idea?

thanks
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Tue Nov 14, 2017 8:43 am

Any messages on the browser console when this happens?

Have you tried upgrading to the latest svn/trunk version?
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Re: Agent interface freeze

Postby brando16 » Tue Nov 14, 2017 8:47 am

none message on console.

we have the latest version i hope where do check this?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Tue Nov 14, 2017 9:01 am

What is the version and build at the bottom of the vicidial.php page?
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Re: Agent interface freeze

Postby brando16 » Tue Nov 14, 2017 11:26 am

VERSION: 2.14-580a
BUILD: 161205-1650
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Tue Nov 14, 2017 12:22 pm

That version is almost a year old, I would suggest upgrading to the latest svn/trunk version.
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Re: Agent interface freeze

Postby brando16 » Wed Nov 15, 2017 4:42 am

ok thanks for the suggestion but how to do it?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Wed Nov 15, 2017 6:07 am

get the most recent svn/trunk code(http://wiki.vicidial.org/doku.php?id=svn)
follow the instructions for upgrading in the UPGRADE document
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Re: Agent interface freeze

Postby brando16 » Thu Nov 23, 2017 9:05 am

i follow the guide you provide me but i have 2.14 version so I not need to upgrade or I'm wrong?

my server is in production so before upgrade i need your confirm to update and if possible a changelog.

can you post this me?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Thu Nov 23, 2017 9:08 am

The build you are using is 11 months old, I still recommend an upgrade.

If you want a detailed changelog, just use an SVN browser like RapidSVN to view every change made since the revision you are using.
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Re: Agent interface freeze

Postby brando16 » Fri Nov 24, 2017 6:12 am

I followed the guide you provided me but the inbound stop working on all server the script agi_DID.agi hangup all call.
I submit rebuild con file on all server but nothing happens.

do you have idea?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Fri Nov 24, 2017 9:52 am

Did you upgrade your database schema?
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Re: Agent interface freeze

Postby brando16 » Mon Dec 04, 2017 9:21 am

no because the database are the lastest version!!!
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
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Re: Agent interface freeze

Postby mflorell » Mon Dec 04, 2017 1:46 pm

Do any errors show up in your Apache error_log file?
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Re: Agent interface freeze

Postby brando16 » Thu Dec 07, 2017 8:58 am

nothing is rilevant
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
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Re: Agent interface freeze

Postby blackbird2306 » Thu Dec 07, 2017 10:42 am

I think you are overloaded or there are network problems. Is it an ALL-IN-ONE Server, how many agents, which dial ratio and what is the load when this happens?
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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