Holiday definitions for temporarily closing

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Holiday definitions for temporarily closing

Postby dspaan » Fri Oct 12, 2018 5:55 am

Hey Matt,

I wanted to create a holiday that would close an ingroup during 2 hours from 10 am to 12pm. But i don't think this is possibe because you can only define opening hours and not a closed period. Is there a work-around?
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
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Re: Holiday definitions for temporarily closing

Postby mflorell » Fri Oct 12, 2018 9:35 am

The only workaround for that is to use crontab entries with SQL to alter a call time and then alter it back at those times.

Opening, or operating, times are not able to have two active time periods in the same day.
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Re: Holiday definitions for temporarily closing

Postby williamconley » Thu Oct 18, 2018 5:23 pm

Multiple Ingroups in a chain. Each with its own open hours. Or chained call menus that perform no task other than this time filtration resulting in the ingroup in question or not.
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Re: Holiday definitions for temporarily closing

Postby dspaan » Thu Oct 18, 2018 5:45 pm

Yeah i use ingroups in a chain for allowing people to use the press cid callback options after opening hours and after max waiting time but in this case i want to close down the ingroup for a short period after the client requests this which happens adhoc which exactly is what a holiday is meant for in vicidial but i guess this is just not possible right now or we could use no agents no queueing.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
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Location: The Netherlands

Re: Holiday definitions for temporarily closing

Postby williamconley » Thu Oct 18, 2018 6:16 pm

Or you can use a double call menu before entering the inbound queue. One for morning, one for evening, if neither matches ... bounce to after hours, but if one of them matches bounce to the ingroup. Tada.
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SugarCRM integration - Customization and Add-ons - We Bring It All Together.
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Re: Holiday definitions for temporarily closing

Postby dspaan » Fri Oct 19, 2018 1:30 am

Yes, i have one client where we set that up and it also used a different greeting for saying goodmorning, goodafternoon, goodevening but it's a hassle to setup.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 969
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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