Survey with CallMenu Option

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Survey with CallMenu Option

Postby cromerorey » Tue Jun 04, 2019 3:06 pm

HI, i have a system with
VERSION: 2.14-644a
BUILD: 171130-0036

I need to implement a multi question survey to rate a customer satisfaction level with 3 questions.

I tried to implement this with a INGROUP with NON AGENT and send this call to a CALL MENU. In this CallMenu, i use the 1, 2 o 3 dtmf to rate de questions and destination is other callmenu for a second question. I enable LOG KEY PRESS, and set in LOG FIELD the "Comments". My issue is that the system not store digits in the field selected.

Can you say me what is my error or what I have omitted in the configuration?

Regards
cromerorey
 
Posts: 15
Joined: Fri Feb 10, 2017 2:43 pm

Re: Survey with CallMenu Option

Postby williamconley » Mon Jun 10, 2019 7:46 pm

Where did you get the instructions telling you how to configure this? Did you try using the instructions EXACTLY as given before modifying them to what you actually need? This method is often useful for finding flaws in your method. Start with "known working" from a given example and only make one change at a time.
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
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Re: Survey with CallMenu Option

Postby cromerorey » Wed Jun 12, 2019 4:18 pm

Hi William, thanks for you answer.

I don't followed anything instructions, only i read the vicidial manual a try to use its functionality for my project.

In fact I setup this process step by step and i testing each one. for Example, i try to tranfer call to INBOUND GRUOP with NO-AGENT and works fine. next I route the call to a IVR MENU and its works fine. finaly I setup the option LOG FIELD, but the system don't store the DTMF digit in the selected FIEL or i don't know where it is stored.

Can you help me with some instructions for implement a survey to grading service performance?

Regards
cromerorey
 
Posts: 15
Joined: Fri Feb 10, 2017 2:43 pm

Re: Survey with CallMenu Option

Postby williamconley » Wed Jun 12, 2019 4:35 pm

Try a different field. Does that option not have a suggested field for storage?
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
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Posts: 18592
Joined: Wed Oct 31, 2007 4:17 pm
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