Manual Dial on On-Hook Agent [Solved]

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Manual Dial on On-Hook Agent [Solved]

Postby zenithbsolutions » Tue Dec 03, 2019 3:10 am

Hi,

I have enabled the On-Hook Agent option in Phones for an inbound campaign and its working perfect.
But when I try to dial a number manually (outbound) the call gets timeout without dialing.

Kindly help me how to do manual dial along with Inbound in On-Hook option.

Installation : Vicibox.9.0 ISO
VERSION: 2.14-718a
BUILD: 190902-0839
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Last edited by zenithbsolutions on Wed Dec 04, 2019 11:06 am, edited 1 time in total.
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Re: Manual Dial on On-Hook Agent [Solved]

Postby zenithbsolutions » Wed Dec 04, 2019 11:06 am

Got the issue resolved after entering the manual dial number in the agent screen I clicked ring on the top left next to login and got the softphone ringing.

After answering the call it connected to the outbound number.

I hope it helps someone.

Thank you.
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Posts: 98
Joined: Tue Aug 25, 2015 2:17 am

Re: Manual Dial on On-Hook Agent [Solved]

Postby williamconley » Wed Dec 04, 2019 3:12 pm

zenithbsolutions wrote:Got the issue resolved after entering the manual dial number in the agent screen I clicked ring on the top left next to login and got the softphone ringing.

After answering the call it connected to the outbound number.

I hope it helps someone.

Thank you.

Excellent followup post. Stick around. You cold be helpful for other newbies. 8-)
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