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Inbound Campaign Config?

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Inbound Campaign Config?

Postby hammobru » Mon Jan 12, 2009 1:26 pm

Hi I am having a problem with my inbound campaign. I listed the details below. The call seems to come in but has a problem sending out to the extension.

-- Accepting AUTHENTICATED call from 72.11.144.224:
> requested format = ulaw,
> requested prefs = (),
> actual format = ulaw,
> host prefs = (ulaw),
> priority = mine
-- Executing Ringing("IAX2/voipms-23", "") in new stack
-- Executing Wait("IAX2/voipms-23", "1") in new stack
-- Executing Answer("IAX2/voipms-23", "") in new stack
-- Executing AGI("IAX2/voipms-23", "agi-VDAD_ALL_inbound.agi|CID-----LB----- dishinbound-----562XXX9909-----Closer-----park----------107-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Sent into invalid extension '192*168*001*002*8600053' in context 'default ' on IAX2/voipms-23
-- Executing Playback("IAX2/voipms-23", "invalid") in new stack
-- Playing 'invalid' (language 'en')

On the agent screen logged in the call comes across as live call but the call never connects. On the caller side the is a message played as shown from the log that the extension is invalid.

Could someone point me in the direction what I need to look at and modify to fix this.

Thanks in advance,
hammobru
 
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Postby okli » Mon Jan 12, 2009 1:44 pm

-- Sent into invalid extension '192*168*001*002*8600053' in context 'default ' on IAX2/voipms-23


Do you have in extension.conf those extension with the server IP?
; MANDITORY VDAD extens:
; In this setup, the serverIP is the prefix followed by agent conf_exten
; These lines are REQUIRED for VICIDIAL to work properly
; local server extens:
; BE SURE TO CHANGE THIS LINE FOR YOUR IP ADDRESS!
exten => _010*010*010*015*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
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Postby hammobru » Mon Jan 12, 2009 2:05 pm

Ive changed them like this , but do I need to have it show each extension as when I created the vicidial extensions?

; In this setup, the serverIP is the prefix followed by agent conf_exten
; These lines are REQUIRED for VICIDIAL to work properly
; local server extens:

exten => _192*168*1*2*8600XXX,1,Goto(default,${EXTEN:16},1)
exten => _192*168*1*2*8600XXX*.,1,Goto(default,${EXTEN:16},1)
exten => _192*168*1*2*78600XXX,1,Goto(default,${EXTEN:16},1)
exten => _192*168*1*2*78600XXX*.,1,Goto(default,${EXTEN:16},1)
exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi)
exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)


Does it need to read like this?

exten => _192*168*1*2*8600051,1,Goto(default,8600051:16,1)
exten => _192*168*1*2*8600052,1,Goto(default,8600052:16,1)
exten => _192*168*1*2*8600053,1,Goto(default,8600053:16,1)

thanks in advance.
hammobru
 
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Postby okli » Mon Jan 12, 2009 2:57 pm

hammobru wrote:Does it need to read like this?

exten => _192*168*1*2*8600051,1,Goto(default,8600051:16,1)
exten => _192*168*1*2*8600052,1,Goto(default,8600052:16,1)
exten => _192*168*1*2*8600053,1,Goto(default,8600053:16,1)
Nope.
BTW what vicidial version are you using?
If you still have problems you should post the relevant part in extensions.conf or the whole file.
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Postby williamconley » Mon Jan 12, 2009 3:55 pm

hammobru wrote:
exten => _192*168*1*2*8600XXX,1,Goto(default,${EXTEN:16},1)


Is 192.168.1.2 the IP of your Vicidial server or your agent's computer?

You need to set it to the IP of your Vicidial Server.
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Postby hammobru » Mon Jan 12, 2009 5:30 pm

192.168.1.2 is the ip of the server.

This is what happens in the cli output when i have 3 test agents logged in to take calls. The call shows the call coming in then it goes into a spin with the message below.

-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing Goto("IAX2/voipms-31", "default||1") in new stack
-- Goto (default,192*168*001*002*8600053,1)
-- Executing DeadAGI("IAX2/voipms-31", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Hungup 'IAX2/voipms-31'



If I have all three agents in pause and call it will show a call in queue and place that call in park and play the hold music. The cli when this happens is below.

-- Accepting AUTHENTICATED call from 72.11.144.224:
> requested format = ulaw,
> requested prefs = (),
> actual format = ulaw,
> host prefs = (ulaw),
> priority = mine
-- Executing Answer("IAX2/voipms-31", "") in new stack
-- Executing AGI("IAX2/voipms-44", "agi-VDAD_ALL_inbound.agi|CID-----LB-----DishInbound-----5622969909-----Closer-----park----------107-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- Started music on hold, class 'default', on IAX2/voipms-31

But as soon as I resume and the call tries to come into the conferance it hangs up or does not connect.

Thanks once again for your help.
hammobru
 
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Postby okli » Mon Jan 12, 2009 5:40 pm

okli wrote:BTW what vicidial version are you using?
?
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Postby hammobru » Mon Jan 12, 2009 5:46 pm

The versions are

Asterisk is 1.2.27
Vici 2.0.4-121
hammobru
 
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Postby williamconley » Mon Jan 12, 2009 6:45 pm

if you changed the ip address of the server ... did you run the server IP update script?

ADMIN_update_server_ip.pl

just guessing.
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Postby hammobru » Mon Jan 12, 2009 7:46 pm

OK. Thanks I got it. It was in the config.
hammobru
 
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