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Agent Alert

All installation and configuration problems and questions

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Agent Alert

Postby enjay » Fri Feb 27, 2009 12:04 am

I have a closer campaign with an in-group. In that in-group I have the alert agent extension set to 8305 which should play back a message stating "You're receiving a call from the queue" then there is a 1000ms delay between that time. Is there an on/off switch for this? As its all setup however its not actually playing that message for the agent nor is it delaying before it sends the call to the closer.

-Art
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Postby mflorell » Fri Feb 27, 2009 12:09 am

Would need to see some Real Asterisk CLI of this happening. Is "No Delay Call Route" set to N?
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Postby enjay » Fri Feb 27, 2009 11:04 am

That is most definitely the issue, was set to "Yes"
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